HP High Performance ITSM Simulations

• Senior IT Managers wishing to review Service Management within their own organizations
• Team Leaders and Process Owners, who need to understand the big picture of ITSM and their part in it
• IT professionals who need to understand ITSM at a high level
• Business and project managers who need to understand how ITSM can support improved business performance

The HP High Performance ITSM simulation is an exciting, high energy and fun event that lets participants understand and experience the business benefits that IT Service Management (ITSM) can bring to their organizations. Set in the context of the "high octane" world of motor racing, the simulation is a 1-day program that is designed to give participants a high-level overview of ITSM. By applying the processes and culture of ITSM, participants aim to win the Championship through increased ITSM organizational maturity that leads to dramatic increases in business and race performance.

• IT experience would be helpful but not required

The objective of the simulation is to give a practical overview of ITSM and all its key components and to give participants the opportunity to experience how their application can dramatically improve business performance.

• ITIL Foundation for IT Service Management leading to ITIL Foundation certification

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