HP Race to Results Service Management Simulation

• Senior IT Managers wishing to review Service Management within their own organizations
• Team Leaders and Process Owners, who need to understand the big picture of SM and their part in it
• IT professionals who need to understand SM at a high level
• Business and project managers who need to understand how SM can support improved business performance

The HP Race to Results Service Management simulation is an exciting and interactive workshop where participants experience the business benefits that Service Management (SM) can bring to their organizations. Set in the context of the "high octane" world of motor racing, the simulation is a 1-day program that provides participants with a high-level overview of SM. By applying ITIL lifecycle concepts, processes and culture of SM, participants aim to win the Championship through increased SM organizational maturity that leads to dramatic increases in business and race performance.

• IT experience would be helpful but not required

The objective of the simulation is to give a practical overview of SM and all its key components and to give participants the opportunity to experience how their application can dramatically improve business performance.

• ITIL V3 Foundation for IT Service Management (HF421)

V angličtině