ITIL V3 Foundation for IT Service Management

Popis kurzu

1

Školení vedená v anglickém jazyce podléhají 20% příplatku k uvedené ceně. / Courses held in English have 20% extra fee to the above price.

This course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL V3 Foundation Certificate examination.

You could obtain 22,5 PDU (Professional Development Units) after you have attained this course.

Stejný obsah má také školení HF421X, které je doplněno o praktickou ukázku formou simulační hry odkaz na samostatnou hru. Tato varianta školení je doporučná, vzhledem k tomu, že pomáhá účastníkům formou hry lépe pochopit probíranou teorii.

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» Informace o certifikaci

Note: The price of the exam EXO-101 ITIL Foundation Certificate in ITSM V3 is not included. The price of the exam is 4.305 CZK.

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Určené pre

• All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization

Obsah kurzu

Upon successful completion of this course participants will be able to:

• Gain an understanding of the ITIL service lifecycle and its key components.
• Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from EXIN, ISEB or APM Group.

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Detailed Course Outline

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Service Management as a Practice

• Introduction to IT Service Management
• ITIL introduction

Service Lifecycle

• Introduction of the lifecycle stages

Key Principles, Models and Concepts

• Introduction to key principles, models and concepts

Concepts, Roles and Functions

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Technology and Architecture

• Architecture and technology to manage the IT Services

ITIL® Qualification Scheme

Revision and Mock Examination

For more info about this course please open datasheet

Predpoklady

• Experience and knowledge of IT computing environments are useful but not essential

Študijné materiály

Nadväznosti

• Modular courses covering the ITIL Lifecycle stream or Capability stream leading to the ITIL Expert Certificate